Best Airbnb cleaning service Manchester: how hosts should compare

What makes the best Airbnb cleaner for your place?

There isn't one best cleaner for every host. A one-bed flat in Manchester city centre with guests in and out every other day is a different job from a Didsbury or Chorlton house that's only let at weekends. Different gaps, different hours, different ways for things to go wrong.

So don't start with a star rating. Start with four things you can check yourself.

• Can they work to your actual gap between check-out and check-in?
• How fast do they reply, and how late do they pick up?
• What's the price made of?
• What happens when something's missed?

Reviews tell you how a job went last month. These four tell you how a company behaves on your changeover day, and you can ask them before you've handed over a key code.

Which questions should you ask every turnover cleaner?

Put the same questions to every company, in one message if you can. The answers line up better, and you'll see how each one handles a direct question. Here's what to ask, what a good answer sounds like, and what Ivory can show.

Get the answers in writing, by email or message, then lay them side by side. Nobody's perfect, so look for the company that answers plainly. The guide to finding a trustworthy cleaner goes deeper on the insurance and vetting questions.

Can a cleaner really turn your place round on the same day?

Same-day is easy to promise. Say a guest is due out at 11 on Saturday and the next one arrives at 3. That's four hours on paper. Then the first guest is still packing at 11:40, and it's three hours twenty. A cleaner who's never asked for your times can't tell you whether that works.

So don't ask "are you available same day?" Ask whether they can work to your gap, and give them your worst case, not your average one.

• What's the shortest gap on your calendar this month?
• If you message on the morning of a changeover, can anyone come that day?
• What happens when a guest leaves late and the gap shrinks?

A good answer names your times and says what's realistic. A flat "yes, no problem" with no questions back should make you a bit nervous.

Ivory has same-day availability, subject to your gap. Send your check-out and check-in times and the turnaround's built around them. The gap is yours, so the job is planned to fit it. There's more on planning one in Airbnb cleaning turnaround in Manchester.

How quickly should a cleaner reply, and how late?

Changeovers don't keep office hours. A booking comes in at 10pm on a Sunday for Monday morning. A guest messages at 7am to say they're leaving early. A cleaner who answers in two days and only works weekdays is going to struggle with a calendar like yours.

Ask for a stated reply time and stated hours, then test them. Send your enquiry on a Sunday evening and see who answers.

• Which days and hours can you actually reach someone, and is it phone, email or WhatsApp?
• Does the reply time cover a changeover that's gone wrong, or only quotes?

Ivory replies within 30 minutes, is open seven days a week from 8am to 10pm, and takes enquiries by phone, email and WhatsApp. That's the reply to your request.

How should an Airbnb cleaning price be built?

From your property. A studio and a four-bed house aren't the same job, so be wary of any number handed over before someone's asked how many bedrooms and bathrooms you've got.

Three things move a fair turnover price. The property itself, meaning bedrooms and bathrooms. Its condition, meaning how it's usually left. And add-ons, like a hot tub wipe-down or the inside of the oven.

Then ask what the price includes, what's a paid extra, and whether you'll see the final figure before you commit to a date. Compare quotes on those answers. The headline number on its own tells you very little, because two companies can quote the same money for different amounts of work.

Ivory prices an Airbnb turnover to the property, so there's no list price. Send the details, get a reply within 30 minutes, and the price is confirmed before you book. Oven and fridge interiors are paid extras. Airbnb cleaning fees in Manchester goes through what moves the figure.

What should a turnover cover, and what costs extra?

Ask every company for the list in writing. Not a line on a website, the actual list. Often the difference between a cheap quote and a dearer one is just a few lines on it.

Ivory's turnover covers:

• Kitchen and bathrooms sanitised
• Floors vacuumed and mopped
• Bins emptied, rubbish taken out
• Handles, switches and surfaces wiped
• Beds stripped and remade, towels swapped for clean sets, linen checked for stains and wear
• Loo roll, soap, hand towels, tea, coffee and welcome basics restocked from the stock you keep on site, with low-stock items flagged so you can reorder
• The place set to match your listing photos, then a walk-through for damage or lost items, with photos sent back if you want them

Some things cost extra: inside the oven, fridge and cupboards, plus add-ons like a hot tub wipe-down, the garden table or resetting a welcome hamper. Repairs aren't part of it at all. Ivory cleans. It doesn't fix or redecorate, and it'd rather you knew that now than on changeover day.

And ask how they get in. Key safe, smart lock or a held key all work with Ivory. A small question, but a locked door at 2:55pm is nobody's idea of a good start. The full list is on the Airbnb cleaning page.

What happens if something is missed between check-out and check-in?

Hosts tend to ask this last. Ask it first. Two different things can go wrong between check-out and check-in, and a good company has an answer for each.

• Something was missed in the clean: a mark on the worktop, a bathroom floor that wasn't finished.
• Something was found: damage, or a phone charger a guest left under the bed.

For the first, ask how you report it, whether they come back, and how soon. For the second, ask whether they tell you and how fast. Timing matters more than hosts expect. Your next guests might already be on their way up the M6, and a promise to return that lands after check-in is worth less than it sounds.

• How do you report a missed spot: phone, WhatsApp, email?
• Is a photo enough, or do they need to see it themselves?
• How soon could someone be back, given your next check-in?
• If they find damage or a lost item, how fast do you hear?

With Ivory, you tell the team what was missed, with a photo if you can, and it comes back and re-cleans it. That's the re-clean guarantee. Every turnover also includes a walk-through for damage or lost items, and anything found is flagged the same day, with pictures. Ivory reports damage. It doesn't repair it.

Keeping your own record helps too. Airbnb host cleaning tips has some habits worth stealing.

Where does Ivory fit?

We think Ivory is the best Airbnb cleaning service in Manchester. Honestly, we don't think anyone here does it better. But that's an opinion, not a ranking, and Ivory wrote this guide. So here's why we say it, set against the same four questions.

• Your gap: same-day availability, subject to your gap. Send your check-out and check-in times and the turnaround's built around them.
• Your hours: a reply within 30 minutes, seven days a week, 8am to 10pm. Phone 0161 3939 247, email info@ivorycleaning.co.uk, or WhatsApp.
• Your price: set to your property, with no list price. Condition and add-ons shape it, and it's confirmed before you book. Oven and fridge interiors are paid extras.
• If something's missed: a re-clean guarantee, and a same-day flag with pictures when a turnover finds damage or a lost item.
• Who's in your property: £2m public liability, vetted cleaners, and a team that brings its own equipment and eco products.

Ivory is rated 5.0 on Google, and you can read the reviews yourself rather than taking our word for it. Better still, ask every company the same questions, Ivory included, and see whose answers you'd trust with your keys.

Ivory covers 17 areas around Manchester, including Manchester city centre, Didsbury and Chorlton. Start with Airbnb cleaning. If a property needs a proper reset before your first booking, there's deep cleaning, and regular home cleaning covers your own place.